{"id":3343,"date":"2026-06-06T10:33:24","date_gmt":"2026-06-06T10:33:24","guid":{"rendered":"https:\/\/www.mengyitang.vip\/?page_id=3343"},"modified":"2026-06-06T10:33:24","modified_gmt":"2026-06-06T10:33:24","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/www.mengyitang.vip\/en\/return-refund-policy\/","title":{"rendered":"Return &#038; Refund Policy"},"content":{"rendered":"<h1>Return &amp; Refund Policy<\/h1>\n<p><strong>Last Updated: June 2026<\/strong><\/p>\n<p>This Return &amp; Refund Policy explains how <strong>Mengyitang<\/strong> (\u201cwe,\u201d \u201cour,\u201d or \u201cus\u201d) handles returns, refunds, and exchanges for orders placed on <strong>mengyiteng.vip<\/strong>.<\/p>\n<p>By purchasing from our website, you agree to the terms outlined below.<\/p>\n<hr \/>\n<h2>1. General Return Policy<\/h2>\n<p>We want you to be satisfied with your purchase.<\/p>\n<p>Due to the nature of wellness and personal care products, return eligibility is limited to ensure hygiene, safety, and product integrity.<\/p>\n<p>Most items may be returned only if they meet the following conditions:<\/p>\n<ul>\n<li>Unused and unopened<\/li>\n<li>In original packaging<\/li>\n<li>In resellable condition<\/li>\n<li>Returned within the eligible return period<\/li>\n<\/ul>\n<hr \/>\n<h2>2. Return Eligibility<\/h2>\n<p>To be eligible for a return:<\/p>\n<ul>\n<li>The request must be submitted within <strong>7\u201314 days<\/strong> after delivery (depending on destination)<\/li>\n<li>Proof of purchase (order number or receipt) is required<\/li>\n<li>Items must not show signs of use or damage caused by the customer<\/li>\n<\/ul>\n<p>We reserve the right to refuse returns that do not meet these conditions.<\/p>\n<hr \/>\n<h2>3. Non-Returnable Items<\/h2>\n<p>For hygiene and safety reasons, the following items cannot be returned:<\/p>\n<ul>\n<li>Opened or used herbal tea products<\/li>\n<li>Used herbal poultices (patches)<\/li>\n<li>Opened foot soak products<\/li>\n<li>Opened or used sprays<\/li>\n<li>Clearance or promotional items<\/li>\n<li>Gift cards (if applicable)<\/li>\n<\/ul>\n<hr \/>\n<h2>4. Return Process<\/h2>\n<p>To initiate a return, please contact us at:<\/p>\n<p><strong><a href=\"mailto:connect@mengyitang.vip\">connect@mengyitang.vip<\/a><\/strong><\/p>\n<p>Please include:<\/p>\n<ul>\n<li>Order number<\/li>\n<li>Reason for return<\/li>\n<li>Product photos (if applicable)<\/li>\n<li>Proof of purchase<\/li>\n<\/ul>\n<p>Once your request is reviewed, we will provide return instructions.<\/p>\n<hr \/>\n<h2>5. Return Shipping Costs<\/h2>\n<ul>\n<li>Customers are responsible for return shipping costs unless the item is defective or incorrect<\/li>\n<li>Shipping costs are non-refundable<\/li>\n<li>If a refund is approved, return shipping fees may be deducted from the refund amount<\/li>\n<\/ul>\n<p>We recommend using a trackable shipping service when returning items.<\/p>\n<hr \/>\n<h2>6. Refund Policy<\/h2>\n<p>Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.<\/p>\n<p>If approved:<\/p>\n<ul>\n<li>Refunds will be processed to your original payment method<\/li>\n<li>Processing time may take <strong>5\u201310 business days<\/strong>, depending on your bank or payment provider<\/li>\n<\/ul>\n<hr \/>\n<h2>7. Partial Refunds<\/h2>\n<p>In some cases, partial refunds may be granted if:<\/p>\n<ul>\n<li>The item is not in original condition<\/li>\n<li>The item is damaged or missing parts not due to our error<\/li>\n<li>The return is initiated after the eligible return period<\/li>\n<\/ul>\n<hr \/>\n<h2>8. Damaged or Incorrect Items<\/h2>\n<p>If you receive a damaged, defective, or incorrect item, please contact us within <strong>48 hours of delivery<\/strong>.<\/p>\n<p>We may offer:<\/p>\n<ul>\n<li>Replacement of the item<\/li>\n<li>Partial or full refund<\/li>\n<li>Store credit (depending on the situation)<\/li>\n<\/ul>\n<p>Photo or video evidence may be required for verification.<\/p>\n<hr \/>\n<h2>9. Order Cancellation<\/h2>\n<p>Orders can only be canceled if they have not yet been processed or shipped.<\/p>\n<p>Once an order has entered the fulfillment or shipping stage, it cannot be canceled.<\/p>\n<hr \/>\n<h2>10. Exchanges<\/h2>\n<p>We currently do not offer direct exchanges.<\/p>\n<p>If you wish to exchange an item, you may:<\/p>\n<ul>\n<li>Return the original item (if eligible)<\/li>\n<li>Place a new order separately<\/li>\n<\/ul>\n<hr \/>\n<h2>11. Late or Missing Refunds<\/h2>\n<p>If you have not received your refund:<\/p>\n<ol>\n<li>Check your bank account again<\/li>\n<li>Contact your credit card provider (processing may take time)<\/li>\n<li>Contact your bank for further details<\/li>\n<\/ol>\n<p>If you still have not received your refund, please contact us at <strong><a href=\"mailto:connect@mengyitang.vip\">connect@mengyitang.vip<\/a><\/strong>.<\/p>\n<hr \/>\n<h2>12. Force Majeure<\/h2>\n<p>We are not responsible for delays or failures caused by events beyond our control, including but not limited to:<\/p>\n<ul>\n<li>Natural disasters<\/li>\n<li>Customs delays<\/li>\n<li>Logistics disruptions<\/li>\n<li>Government actions<\/li>\n<li>International shipping interruptions<\/li>\n<\/ul>\n<hr \/>\n<h2>13. Contact Us<\/h2>\n<p>If you have any questions regarding returns or refunds, please contact us:<\/p>\n<p><strong>Email:<\/strong> <a href=\"mailto:connect@mengyitang.vip\">connect@mengyitang.vip<\/a><br \/>\n<strong>Phone:<\/strong> +86 15902798673<\/p>\n<p><strong>Address:<\/strong><br \/>\n11F, Building 4, No.19 Beiyuan East Road<br \/>\nChaoyang District, Beijing, China<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy Last Updated: June 2026 This Return &amp; Refund Policy explains how Mengyitang (\u201cwe,\u201d \u201cour,\u201d or \u201cus\u201d) handles returns, refunds, and exchanges for orders placed on mengyiteng.vip. By purchasing&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3343","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.mengyitang.vip\/en\/wp-json\/wp\/v2\/pages\/3343","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mengyitang.vip\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mengyitang.vip\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mengyitang.vip\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mengyitang.vip\/en\/wp-json\/wp\/v2\/comments?post=3343"}],"version-history":[{"count":1,"href":"https:\/\/www.mengyitang.vip\/en\/wp-json\/wp\/v2\/pages\/3343\/revisions"}],"predecessor-version":[{"id":3345,"href":"https:\/\/www.mengyitang.vip\/en\/wp-json\/wp\/v2\/pages\/3343\/revisions\/3345"}],"wp:attachment":[{"href":"https:\/\/www.mengyitang.vip\/en\/wp-json\/wp\/v2\/media?parent=3343"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}