Return & Refund Policy
Last Updated: June 2026
This Return & Refund Policy explains how Mengyitang (“we,” “our,” or “us”) handles returns, refunds, and exchanges for orders placed on mengyiteng.vip.
By purchasing from our website, you agree to the terms outlined below.
1. General Return Policy
We want you to be satisfied with your purchase.
Due to the nature of wellness and personal care products, return eligibility is limited to ensure hygiene, safety, and product integrity.
Most items may be returned only if they meet the following conditions:
- Unused and unopened
- In original packaging
- In resellable condition
- Returned within the eligible return period
2. Return Eligibility
To be eligible for a return:
- The request must be submitted within 7–14 days after delivery (depending on destination)
- Proof of purchase (order number or receipt) is required
- Items must not show signs of use or damage caused by the customer
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened or used herbal tea products
- Used herbal poultices (patches)
- Opened foot soak products
- Opened or used sprays
- Clearance or promotional items
- Gift cards (if applicable)
4. Return Process
To initiate a return, please contact us at:
Please include:
- Order number
- Reason for return
- Product photos (if applicable)
- Proof of purchase
Once your request is reviewed, we will provide return instructions.
5. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping costs are non-refundable
- If a refund is approved, return shipping fees may be deducted from the refund amount
We recommend using a trackable shipping service when returning items.
6. Refund Policy
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method
- Processing time may take 5–10 business days, depending on your bank or payment provider
7. Partial Refunds
In some cases, partial refunds may be granted if:
- The item is not in original condition
- The item is damaged or missing parts not due to our error
- The return is initiated after the eligible return period
8. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
We may offer:
- Replacement of the item
- Partial or full refund
- Store credit (depending on the situation)
Photo or video evidence may be required for verification.
9. Order Cancellation
Orders can only be canceled if they have not yet been processed or shipped.
Once an order has entered the fulfillment or shipping stage, it cannot be canceled.
10. Exchanges
We currently do not offer direct exchanges.
If you wish to exchange an item, you may:
- Return the original item (if eligible)
- Place a new order separately
11. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card provider (processing may take time)
- Contact your bank for further details
If you still have not received your refund, please contact us at connect@mengyitang.vip.
12. Force Majeure
We are not responsible for delays or failures caused by events beyond our control, including but not limited to:
- Natural disasters
- Customs delays
- Logistics disruptions
- Government actions
- International shipping interruptions
13. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: connect@mengyitang.vip
Phone: +86 15902798673
Address:
11F, Building 4, No.19 Beiyuan East Road
Chaoyang District, Beijing, China
