Shipping Policy
Last Updated: June 2026
This Shipping Policy explains how Mengyitang (“we,” “our,” or “us”) processes, ships, and delivers orders placed on mengyiteng.vip.
By placing an order on our website, you agree to the terms outlined below.
1. Shipping Destinations
We currently offer international shipping to selected regions, including:
- North America (United States, Canada)
- Europe (EU countries and the United Kingdom)
- Southeast Asia
- Other international destinations where shipping is available at checkout
Availability may vary depending on local logistics and customs regulations.
2. Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Processing time includes:
- Order verification
- Quality check
- Packaging
- Warehouse dispatch preparation
Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Time
Estimated delivery times vary by destination:
- United States & Canada: 7–15 business days
- Europe: 7–18 business days
- Southeast Asia: 5–12 business days
- Other regions: 10–25 business days
Please note that delivery times are estimates only and may vary due to customs clearance, local logistics, or unforeseen delays.
4. Shipping Fees
Shipping fees (if applicable) will be calculated at checkout based on:
- Destination country
- Package weight and size
- Selected shipping method
We may occasionally offer free shipping promotions, which will be clearly stated on the website.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing:
- Tracking number
- Carrier information
- Tracking link
Tracking information may take 24–72 hours to update after dispatch.
6. Customs, Duties & Taxes
International orders may be subject to import duties, taxes, or customs fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping fee.
We are not responsible for delays caused by customs clearance processes.
7. Shipping Carriers
We work with reliable international logistics providers, which may include:
- International postal services
- Express courier companies
- Regional fulfillment partners
The carrier used depends on destination and shipping method selected.
8. Delivery Issues
If you experience any of the following issues:
- Delayed delivery
- Lost package
- Incorrect tracking status
- Damaged package
Please contact our support team immediately at:
We will assist you in investigating and resolving the issue with the carrier.
9. Incorrect Address
Customers are responsible for providing accurate shipping information.
If an order is returned due to an incorrect or incomplete address:
- We may reship the order at the customer’s expense
- Refunds may not be guaranteed depending on the situation
Please double-check your shipping details before placing an order.
10. Undeliverable Packages
Packages may be considered undeliverable due to:
- Incorrect address
- Failed delivery attempts
- Refusal to accept package
- Customs rejection
Undeliverable packages may be returned to sender or disposed of depending on carrier policies.
11. Lost or Stolen Packages
Mengyitang is not responsible for packages marked as “delivered” by the carrier but reported as lost or stolen afterward.
Customers should contact the shipping carrier directly for investigation in such cases.
However, we will provide assistance where possible.
12. Delays Beyond Our Control
Shipping delays may occur due to:
- Customs inspections
- Weather conditions
- Carrier delays
- Peak season demand
- International disruptions
These delays are outside of our control, and we appreciate your understanding.
13. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: connect@mengyitang.vip
Phone: +86 15902798673
Address:
11F, Building 4, No.19 Beiyuan East Road
Chaoyang District, Beijing, China
